Volante Technologies, a cloud payments provider and financial messaging, has made strategic additions to its leadership team with senior hires in customer success and solution delivery.
This follows Volante’s recent raise of $35m in growth capital from a consortium of investors led by Wavecrest Growth Partners, including BNY Mellon, Citi, Poste Italiane, and Visa Ventures.
Debbie Payne, senior vice president (SVP), global customer success, brings thirty years of experience leading global support, delivery, and account management teams at fintechs of all sizes.
This includes Fiserv, CheckFree, HelioGraph, Mercator/IBM, and Fidelity.
At Volante, Payne will oversee all aspects of customer success. He will aim to ensure the growth of resilient customer relationships based on high-quality collaboration.
Payne commented: “I specialise in building high performing teams with processes centered on ensuring customer success. Quality is extremely important to me, as I know it is vital to over one hundred financial institutions that depend on Volante’s solutions and cloud-native payments services.”
She continued: “I am passionately committed to listening to and acting on customer feedback to improve their experience. I am excited to be joining Volante at this sharp inflection point in the company’s growth, and in the evolution of the financial services industry.”
Meanwhile, Buddhadeb Das Gupta, SVP payment solutions, comes to Volante with 30 years of experience as a technology professional and entrepreneur.
Das Gupta’s track record includes managing large business unit P&Ls and global customer engagements at Oracle Financial Services, serving as COO of Nous Infosystems.
Additionally, he also co-founded Postero, an artificial intelligence-based solution for workforce management.
Prior to joining Volante, Das Gupta was executive vice president of product at JMR Infotech, a digital core banking innovator.
At Volante, Das Gupta will lead the company’s solution delivery and implementation teams worldwide.
Reflecting on his role, Das Gupta said: “Our blue-chip financial institution customers rely on us to process trillions of dollars in value and millions of transactions every day, so that they can in turn focus on their clients.”
He added: “I am energised about ensuring that every single one of our customers has the smoothest, highest-quality delivery and implementation experience available in the market today.”
Vijay Oddiraju, CEO, Volante Technologies commented: “Serving as a trusted partner to our customers has always been part of Volante’s DNA. We genuinely believe that our success is predicated on our customers’ success. In the spirit of continuing this tradition, I am delighted to welcome Debbie Payne and Buddhadeb Das Gupta and their deep domain expertise, experience, and customer-first attitude to the Volante leadership team.”
